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Returns Policy

Hassle-Free Returns Within 90 Days of Purchase!

We choose our merchandise carefully, offering high-quality products that we believe you’ll be pleased with. However, we also understand that shopping online is sometimes a leap of faith. So, to allow you to buy from us with confidence, we offer a no-stress, 90-day return policy.

If you examine your merchandise at home and are not completely satisfied with it, we’ll take back any item within 90 days of the purchase date for an exchange or refund. We only ask that the merchandise you’re returning be in new and resalable condition, with the original packaging. you will also be responsible for the return shipping back to our office, unless the item was damaged upon receipt in which case we will need a photo to verify.

Please note that should you need to return your order, or any items from your order, the original freight and return freight are both-nonrefundable. You are responsible for paying all freight charges.

In the event your shipment is lost, or contains defective or damaged products – please do not wait to contact us! We can send out a replacement immediately, but we really need to hear from you within 30 days of the time you receive your shipment. We may ask you for a photo of the damaged goods, or we may ask you to send the damaged items back to us at our expense. But rest assured, we will offer a quick, easy solution.

If you’d like to make a return, just follow these easy steps:

  • Please make sure the original date of purchase was less than 90 days ago. Unfortunately, we cannot accept any returns after 90 days.
  • To arrange for a return, simply call us at 1-866-618-0629, and we’ll issue you a Return Merchandise Authorization (RMA) number and provide you with instructions for shipping the return. Our customer service line is open Monday through Friday, from 8 a.m. to 5 p.m. Central Standard Time.
  • If it’s easier for you, feel free to request a pre-paid shipping label. We will be happy to handle this for you, and will deduct shipping charges from your refund.
  • Carefully return your items to their original packaging and then pack them in a box suitable for shipping. Be sure to include your RMA number (and your original paperwork, if you have it). You are free to ship with the carrier of your choice, however for your protection, we recommend choosing a service that allows you to track and insure your package.

Once we’ve received your return shipment with merchandise in original packaging and resalable condition, we will issue a credit in the original form of payment. Your refund will be for the amount of your purchase, less any shipping charges that were applied to your order.

Our commitment to customer service
If you have any concerns at all, please pick up the phone and call us. Our office is staffed with real people who answer phone calls and emails from customers. We're ready to offer advice and troubleshooting for anything from a first time do-it-yourself project to planning the large scale remodel of a room.

Contact customer service:
Toll-free: 1-866-618-0629
Mon – Fri 8 a.m. – 5 p.m. CST
info@bluestoneshelves.com

 
Please mail your returns/exchanges to:
BlueStoneShelves - The Dillon Group
ATTN: RETURNS
5017 Boone Avenue - 200
Minneapolis, MN 55428